Here at Channel Mum we are committed to safeguarding the privacy of our website visitors; in this policy we explain how we will treat your personal information.
What information do we collect about you?
How will we use the information about you?
Our commitment to data security
How long is data held?
Opting out and getting removed
Right to complain
How to contact us
Request for Removal and Special Circumstances
The amount of information we collect and store depends on how you are using our site and what permissions you grant us.
Everyone who visits our site will be assigned various cookies which are mostly anonymous and not linked to any personal identifiable information you provide us with when you register. They are used to improve your experience on the site, allow us to track website usage and also to allow re-marketing. Read more about the different cookies you may collect while using the Channel Mum site here.
If you use our online chat and support service, in addition to details you provide when registering, anything you add in any of your posts becomes a matter of public record as our forums are open to the public. We do have the option to post anonymously which removes your name from your post, however the link between your anonymous post and your real profile can be seen behind the scenes. We will collect details from posts and any communications that take place between you and our Community Support Team for safeguarding and training purposes. More information may be collected in extreme circumstances which you can read about under Safeguarding.
If you complete a survey on our site, data is stored and used for analytical and marketing reasons. We may sometimes ask for your name and address, particularly if there is a competition element, and will make it clear on the survey if this information is going to be shared with a third party provider. We will also give clear options to enter the survey while opting out of sharing your personal information.
If you are a Brand, Media Agency, Journalist, Advertiser or PR Agency visiting our site you will receive the same cookies as any other site visitor. If you contact one of our departments, your details may be recorded so we can alert you to any future business opportunities.
Much of the information we collect is used to enhance your experience of our site, session cookies for example will ensure your device is recognised on subsequent visits and remarketing cookies enable us to show you content and ads that you have previously shown interest in. Read more about the different cookies you may collect while using the Channel Mum site here.
Other data is aggregated so we can analyse site visits to look at what pages are visited the most, how long users stay on the site, where our users come from and such. This helps inform our editorial plans so we know what kind of content to create in the future.
Personal information will be used to send newsletters, talk to you on our support and chat pages and as our site is developed we may be able to show you more relevant content based on the information you provide; for example, telling us you are pregnant will allow us to show you content that will benefit you.
Channel Mum is fully compliant with GDPR – the EU General Data Protection Ruling which comes into force on May 25th 2018. All the data we hold is stored securely and only accessible by trained, authorised members of staff.
While we do everything in our power to guard against it, any security breach will be reported to the ICO within 24 hours and if user data is affected in any way, you will be informed promptly.
We will never pass on your details to any third party without your explicit prior consent.
Any personal data we collect is retained for as long as it’s needed for us to perform the necessary business function. Registration data is held permanently unless deletion is requested. We do regularly audit data on file and delete what is no longer considered necessary.
We have a duty of care to all members of our community and their families and while we do not usually share your details unless you have specifically given us consent to do so or unless we were required by law, if there was ever a time where we believed a member was a danger to either themselves or someone else, we may share details of that person with the relevant authorities.
In extreme situations where harm to one of our members or a child is disclosed, we may conduct an internet search to locate more details about you, your family and your location, to prevent a harmful situation from occurring. This is never done lightly and only in response to a red flag raised by our Community Team under guidance from our Designated Lead for Safeguarding who has received Data Protection Training.
To opt out of all or some communications with Channel Mum or ask us to delete you completely please contact us on email@example.com
If at any time you feel there is a problem with the way Channel Mum Ltd is handling your data, you have the right to complain to the Information Commissioner’s Office, you can call their helpline on 0303 123 1113.
If you have any questions or would like to know more about the information we hold on you please contact us on firstname.lastname@example.org
Or write to us at
FAO: Data Protection,
Channel Mum Ltd,
19-21 Hatton Garden
Request for Removal and Special Circumstances
Every user of our site has the right to be forgotten and have their data removed from our records. Requests can be sent to Data@Channelmum.com and will be processed within 30 days.
There are special circumstances where data may need to be retained and as such we will inform the user and where possible anonymise the data on file to ensure we are keeping the bare minimum. The right to be forgotten will not apply in cases where a safeguarding issue has been disclosed and interaction with one of the Channel Mum Experts who has legal obligations to their own professional body has taken place. This is to ensure we can comply with any potential legal case that may arise in the future where records of engagement may be requested. In situations like this we will delete the user’s membership and remove any reference to them in our records that are not linked with the safeguarding case. We will remove any and all threads that the user has created within our forum from public view and ensure that the name of the user is not visible on the thread but is instead anonymised. We will keep case notes of the user which will include name, contact details, any action taken or where relevant the reasons why a decision not to refer externally was taken. On advice of our experts, data will be deleted after 5yrs.