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Community Guidelines and FAQ
If you need a hand using our forum then please ask your questions here and we'll help you out
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Channel Mum
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Channel Mum Chat FAQ
Channel Mum
17th Aug '17 - 14.58
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If you have a question for the Channel Mum Community Team about how to use the forum, please ask it here.

We’ve made a start with some general ‘how to’ questions.

1. How do I start a new topic?

Simply enter the most relevant group, either “Anxiety and Depression Support” or “Mum SOS” and you’ll see a Start New Topic option at the top of the page, click that and you’ll see the text box to start a new topic. Give your topic a relevant name so other mums can see at a glance what kind of question or topic you’re posting about and then add the body of your text in the larger box. Then click the pink Post Topic button to put your topic live on the group.

2. How do I add a reply?

At the bottom of the topic page you should see an +New Reply button, click that and just type your message in the box and click the Post Reply button.

3. How do I change my profile picture?

Click the link at the top of the page that say “Profile” and from here you can edit various elements of your profile, sharing as much or little information as you like.  To change your profile picture select the “Edit Avatar” option and from there you can browse and upload an image from your phone, making sure it is within the size limits given.    You’ll notice the path says “fakepath” rather than the actual location of the photo on your phone/PC, this is a security feature so no-one can see your file location.

4. I don’t want anyone to know it’s me posting, can I post anonymously?

Yes you can. You still need to log in with your normal log in details and then when you’re typing your new topic or reply simply put a tick in the box that says “Make this post anonymous” and your post will then appear on the group without your name next to it.   

5. Can I advertise my blog/vlog/business in your group?

Short answer is no. Please read the community guidelines for more information.

6.  I’ve just read a post where a mum is talking about hurting herself, what shall I do?

You can click the little flag icon beneath the post to make sure one of our community team are aware of the situation and we’ll then take steps to ensure the mum and her children are safe.   The Community team has a professional safeguarding policy that we follow in situations like this so you can be assured every necessary step is being followed to give that mum the help she needs.  You won’t always see that help taking place on the forum as we may find it better in some cases to talk directly with the mum over private message but we’ll always give everyone an update – without breaching the mum’s privacy – so you don’t have to worry about what’s happening.   It may be tempting to call the police and while we know you would be doing this with the best of intentions, we do ask that you contact the community team first always as sometimes what looks best isn’t actually the right thing for the mum.

7.  There is a reply on my post (or another post) that I feel is breaking your community guidelines, what can I do?

Click the little flag icon on the post to let us know what you think is wrong and if we agree that the post is against our guidelines we’ll deal with it.

8. Can I subscribe to receive a notification about new posts on a topic I started or joined?

If you go into your profile you’ll see a subscription setting and there you can tick a box to automatically subscribe to topics you start and topics you reply to.  You’ll then receive a daily digest to let you know what topics have had new posts.

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