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Community Guidelines and FAQ
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Channel Mum
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Community Guidelines - please read before posting
Channel Mum
16th Aug '17 - 16.44
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The overall aim of our community is one of support, we want all members of our mum village to feel safe to discuss whatever they want and know they’ll receive friendly, non-judgemental advice.

We know that our village will be made up of all different kinds of mums with different parenting styles and different opinions and beliefs. We don’t judge, we don’t put one method above another, we welcome the differences as simply another way of looking at things and we ask that all our community members follow these simple guidelines:

  • Be respectful – treat other members as you would expect to be treated yourself
  • Have an opinion by all means but be thoughtful and considerate when sharing this
  • Be compassionate, it’s impossible to learn everything about a person from a group post so think about what the person may not be saying just as  much as what they are
  • If there is any chance your reply might cause offence then please don’t post it. You can always talk to a Community Manager if you see something you feel strongly about but aren’t sure how to reply without causing upset
  • Don’t share any personal or private details about any one else
  • If someone is posting using our Anon system, please respect their privacy, no attempts to guess who they might be

We have a zero tolerance to personal attacks, trolls and spam and reserve the right to delete any post that we feel contravenes these guidelines and may block anyone found to be deliberately provocative.

Privacy

While our support groups are member-only please be careful what information you share as we can’t guarantee that someone you know in real life isn’t also a member. Even in a private group like ours, it is always safer to not disclose any identifying information such as where you live, your children’s names etc. We also caution you to think carefully when sharing photographs of your children.

Safeguarding

We have a duty of care to all members of our community and their families and while we do not usually share your details unless you have specifically given us consent to do so or unless we were required by law, if there was ever a time where we believed a member was a danger to either themselves or someone else, we may share details of that person with the relevant authorities.

Fundraising Posts

We don’t currently have the resources to verify charity requests and so must have a ban on all fundraising posts. If you would like to discuss this in more detail please contact a Community Manager.

Self Promotion

There are many places on the internet where you can advertise but here isn’t one of them. Please do not promote your own company or blogs or vlogs on our community. We don’t mind people sharing the odd link if it really does add something to the discussion but please don’t be offended if we don’t agree with you and remove the link without notice.

Posting in a Professional Capacity

We welcome members with professional knowledge sharing information and support in our group. If you do have qualified support to offer then please contact a Community Manager before your first post for approval.

Please send us details of your qualifications and we will confirm whether you are approved to post in a professional capacity or whether you should be posting as peer support (mum-to-mum).

If you are approved to post as a professional, we ask that you make your qualifications clear in your message and give support not advice. This is due to us not currently having resources to approve every post professionals make – we would hate for anything unforeseen to happen as a result. As a courtesy, you are welcome to sign off your post with your company name, but please do not add links or tout for business in any way. Not following this last point may result in expulsion from the group.

Medical Advice

We’d like to remind you that support given by other members or our own parent helpers does not constitute expert advice and as such we would always recommend if you have serious concerns to contact your GP, call 111 or seek medical advice in any way that seems appropriate in the given situation.

 

Community Team and Professional Support

We have a team of Parent Helpers who will be in and around the support groups to offer help, advice or just a shoulder to cry on.  The team are backed up by a moderator who makes sure our guidelines are adhered to to ensure that all mums feel safe and welcome posting.  We also have experts on hand to give an extra level of advice when needed.

The community team is made up of: Lisa, Lorraine, Rhian, Amber, Jen, Donna and Jane

You can read about our experts here: https://www.channelmum.com/meet-the-experts

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